Clearing original document jams

When an original document jams in the document feeder, a warning message appears on the display.

[Caution]

To avoid tearing the document, remove the jammed document slowly and carefully.
[Note]

To prevent document jams, use the scanner glass for thick, thin or mixed paper- originals.

Original paper jam in front of scanner

[Note]

  • Illustrations on this user’s guide may differ from your machine depending on its options or models. Check your machine type (see Front view).

  • This troubleshooting may not be available depending on model or optional goods (see Variety feature).

Original paper jam inside of scanner

[Note]

  • Illustrations on this user’s guide may differ from your machine depending on its options or models. Check your machine type (see Front view).

  • This troubleshooting may not be available depending on model or optional goods (see Variety feature).

Original paper jam in exit area of scanner

[Note]

  • Illustrations on this user’s guide may differ from your machine depending on its options or models. Check your machine type (see Front view).

  • This troubleshooting may not be available depending on model or optional goods (see Front view).

  1. Remove any remaining pages from the document feeder.

  2. Gently remove the jammed paper from the document feeder.