Faxing problems

Condition	Suggested solutions
The machine is not working, there is no display, or the buttons are not working.	Unplug the power cord and plug it in again. Ensure that there is power being supplied to the electrical outlet. Ensure that the power is turned on.
No dial tone.	Check that the phone line is properly connected (see Rear view). Check that the phone socket on the wall is working by plugging in another phone.
The numbers stored in memory do not dial correctly.	Make sure that the numbers are stored in memory correctly. To check that, print an address book list.
The original does not feed into the machine.	Make sure that the paper is not wrinkled and you are inserting it in correctly. Check that the original is the right size, not too thick or thin. Make sure that the document feeder is firmly closed. The document feeder rubber pad may need to be replaced. Contact a service representative (see Available maintenance parts).
Faxes are not received automatically.	The receiving mode should be set to fax (see Changing the receive modes). Make sure that there is paper in the tray (see Print media specifications ). Check to see if the display shows any error message. If it does, clear the problem.
The machine does not send.	Make sure that the original is loaded in the document feeder or on the scanner glass. Check the fax machine you are sending to, to see if it can receive your fax.
The incoming fax has blank spaces or is of poor-quality.	The fax machine sending you the fax may be faulty. A noisy phone line can cause line errors. Check your machine by making a copy. A toner cartridge has almost reached its estimated cartridge life. Replace the toner cartridge (see Replacing the toner cartridge).
Some of the words on an incoming fax are stretched.	The fax machine sending the fax had a temporary document jam.
There are lines on the originals you sent.	Check your scan unit for marks and clean it (see Cleaning the scan unit).
The machine dials a number, but the connection with the other fax machine fails.	The other fax machine may be turned off, out of paper, or cannot answer incoming calls. Speak with the other machine operator and ask them to solve the problem on their side.
Faxes do not store in memory.	There may not be enough memory space to store the fax. If the display indicating the memory status shows, delete any faxes you no longer need from the memory, and then try to store the fax again. Call for service.
Blank areas appear at the bottom of each page or on other pages, with a small strip of text at the top.	You may have chosen the wrong paper settings in the user option setting. Check the paper size and type again.