Messages appear on the control panel display to indicate the machine’s status or errors. Refer to the tables below to understand the messages’ and their meaning, and correct the problem, if necessary.
|
Message |
Meaning |
Suggested solutions |
---|---|---|
|
The loaded original document has jammed in document feeder. |
Clear the jam (see Clearing original document jams). |
|
Paper has jammed in the paper exit area. |
Clear the jam (see In the exit area). |
|
Paper has jammed inside the machine. |
Clear the jam (see Inside the machine). |
|
Paper has jammed during duplex printing. This is applicable only to machines with this feature. |
Clear the jam (see Clearing paper jams). |
|
Paper has jammed in the tray. |
Clear the jam (see Clearing paper jams). |
|
Paper has jammed in the optional tray. |
Clear the jam (see Clearing paper jams). |
|
Paper has jammed in the multi-purpose tray. |
Clear the jam (see Clearing paper jams). |
Message |
Meaning |
Suggested solutions |
---|---|---|
|
The toner cartridgeyou have installed isnot for your machine. |
Install a genuine Samsung tonercartridge designed for yourmachine (see Available supplies). |
|
The indicated toner cartridge is installed improperly, or the connector is polluted. |
Reinstall the Samsung-genuine toner cartridge two or three times to confirm it is seated properly. If the problem persists, please call for service. |
|
A toner cartridge is not installed. |
Reinstall the toner cartridge. |
A toner cartridge is not being detected |
Reinstall the toner cartridge two or three times to confirm it is seated properly. If the problem persists, please call for service. |
|
Not removed protective film from toner. |
Remove the protective film from the toner cartridge. Refer to Quick Installation Guide provided with your machine. |
|
|
The estimated life of the toner cartridge is close. |
Prepare a new toner cartridge for a replacement. You may temporarily increase the printing quality by redistributing the toner (see Redistributing toner). |
|
The indicated toner cartridge has almost reached its estimated cartridge life[a]. |
|
|
There is a problem inthe toner cartridge. |
Turn the machine off and backon again. If the problem persists,call for service. |
The indicated toner cartridge has reached its estimated cartridge life[a]. |
Replace the toner cartridge with a Samsung-genuine toner cartridge (see Replacing the toner cartridge). |
|
[a] Estimated cartridge life means the expected or estimated toner cartridge life, which indicates the average capacity of print-outs and is designed pursuant to ISO/IEC 19752 (K325x/ K330x series) or ISO/IEC 19798 (X322x/ X328x series) (see Available supplies). The number of pages may be affected by operating environment, percentage of image area, printing interval, media, percentage of image area, and media size. Some amount of toner may remain in the cartridge even when replace new cartridge appears and the machine stops printing. |
Samsung does not recommend using a non-genuine Samsung toner cartridge such as refilled or remanufactured. Samsung cannot guarantee a non-genuine Samsung toner cartridge's quality. Service or repair required as a result of using non-genuine Samsung toner cartridges will not be covered under the machine warranty. |
Message |
Meaning |
Suggested solutions |
---|---|---|
|
The output tray is full. |
Remove papers from the output tray, the printer resumes printing. |
|
There is no paper in the indicated tray. |
Load paper in the tray (see Loading paper in the tray). |
|
There is no paper in all tray. |
Load paper in the tray (see Loading paper in the tray). |
|
There is no paper in the multi-purpose tray. |
Load paper in the multi-purpose tray (see Loading paper in the tray). |
|
The paper size specified in the printer properties does not match the paper loaded in the tray. |
Select to proceed with the print job with the incorrect paper, or select Cancel to stop the print job and load the correct paper in the tray. |
Message |
Meaning |
Suggested solutions |
---|---|---|
|
Fail to authenticate. |
Check the network authentication protocol. If the problem persists, contact your network administrator. |
|
The network IP address you have set is being used by someone else. |
Check the IP address and reset it if necessary. |
Message |
Meaning |
Suggested solutions |
---|---|---|
|
The front door or rear door is not securely latched. |
Close the door until it locks into place. |
|
There is a problem in the engine system. |
Unplug the power cord and plug it back in. If the problem persists, call for service. |
. |
There is a problem in the engine system. |
Unplug the power cord and plug it back in. If the problem persists, call for service. |
|
There is a problem in the fan system. |
Unplug the power cord and plug it back in. If the problem persists, call for service. |
|
The memory is almost full. No more fax data can be received. |
Print or remove the received fax data in the memory. |
|
The memory is full. No more fax data can be received. |
Print or remove the received fax data in the memory. |
|
There is a problem in the fuser unit. |
Unplug the power cord and plug it back in. If the problem persists, call for service. |
|
The transfer belt of the machine is not for your machine. |
Install the a Samsung-genuine part designed for your machine. Contact the service representatives. |
|
The transfer belt is not installed. |
Install a Samsung-genuine transfer belt. Contact the service representatives. |
|
There is a problem in the LSU. |
Unplug the power cord and plug it back in. If the problem persists, call for service. |
|
There is a problem in the motor system. |
Unplug the power cord and plug it back in. If the problem persists, call for service. |
|
The life of the transfer belt will be expired soon. |
Replace the transfer belt with a new one. If the problem persists, please call for service. |
|
The life of the transfer belt has expired. |
|
|
The estimated life of the fuser unit is close. |
Prepare a new fuser unit for replacement, please call for service. |
|
The life of the fuser unit has expired. |
Replace the fuser unit with a new one. If the problem persists, please call for service. |
|
The life of the tray pick-up roller has expired. |
Replace the tray pick-up roller with a new one. If the problem persists, call for service. |
|
The life of the tray retard roller has expired. |
Replace the tray retard roller with a new one. If the problem persists, call for service. |
|
There is a problem in the sensor. |
Unplug the power cord and plug it back in. If the problem persists, call for service. |
|
The scanner is locked. |
Unplug the power cord and plug it back in. If the problem persists, call for service. |
|
The machine is in a room with improper room temperature. |
Move the machine to a room with proper room temperature (see Specifications) |
|
The document feeder door is not securely latched. |
Close the door until it locks into place. |
|
There is a problem in the UI system. |
Unplug the power cord and plug it back in. If the problem persists, call for service. |
|
The waste toner container is almost full. |
Prepare a waste toner container with a Samsung-genuine waste toner container. |
|
The waste toner container is full and the printer will stop printing until a new waste toner container is placed into the printer. |
Replace a waste toner container with a Samsung-genuine waste toner container (see Replacing the waste toner container). |
|
The waste toner container is not installed. |
Install the waste toner container. If it is already installed, try to reinstall the waste toner container. If the problem persists, call for service. |
K330x series, X328x sereis only. |
Message |
Meaning |
Suggested solutions |
---|---|---|
|
The finisher door is not securely latched. |
Close the door until it locks into place. |
|
There is a problem in the finisher. |
Open and close the finisher door. If the problem persists, call for service. |
|
There is a problem in the finisher. |
Turn the machine off and back on again. If the problem persists, call for service. |
|
There is a problem in the finisher. |
Turn the machine off and back on again. If the problem persists, call for service. |
|
The staple cartridge has reached the end of its lifespan. |
This message appears when the staple cartridge is completely empty. Replace the staple cartridge. |
|
Small amount of staple cartridge is left. The estimated life of staple cartridge is close. |
Prepare a new staple cartridge for a replacement. |
|
The staple cartridge is not installed or the staple cartridge is not properly installed. |
Install the staple cartridge. If it is already installed, try to reinstall the staple cartridge. If the problem persists, call for service. |
|
Small amount of staple cartridge of booklet is left. The estimated life of staple cartridge is close. |
Prepare a new staple cartridge for a replacement. |
|
The staple cartridge of booklet is not installed or the staple cartridge is not properly installed. |
Install the staple cartridge. If it is already installed, try to reinstall the staple cartridge. If the problem persists, call for service. |