The following chart lists some trouble conditions that may occur and the recommended solutions. Follow the suggested solutions until the problem is corrected. If the problem persists, contact a service representative.
Other problems include:
See Printing problems.
See Copying problems.
See Scanning problems.
Condition |
Suggested solutions |
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The display screen does not show anything. |
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Condition |
Suggested solutions |
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Paper jams during printing. |
Clear the paper jam (see Clearing paper jams). |
Paper sticks together. |
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Multiple sheets of paper do not feed. |
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Paper does not feed into the machine. |
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The paper keeps jamming. |
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Envelopes skew or fail to feed correctly. |
Ensure that the paper guides are against both sides of the envelopes. |
Condition |
Possible cause |
Suggested solutions |
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The machine does not print. |
The machine is not receiving power. |
Check the power cord connections. Check the power switch and the power source. |
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The machine is not selected as the default machine. |
Select your machine as your default machine in your Windows. |
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Check the machine for the following:
If a system error occurs, contact your service representative. |
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The connection cable between the computer and the machine is not connected properly. |
Disconnect the machine cable and reconnect it. |
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The connection cable between the computer and the machine is defective. |
If possible, attach the cable to another computer that is working properly and print a job. You can also try using a different machine cable. |
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The machine does not print. |
The port setting is incorrect. |
Check the Windows printer setting to make sure that the print job is sent to the correct port. If the computer has more than one port, make sure that the machine is attached to the correct one. |
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The machine may be configured incorrectly. |
Check the Opening printing preferences). to ensure that all of the print settings are correct (see |
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The printer driver may be incorrectly installed. |
Repair the machine software. |
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The machine is malfunctioning. |
Check the display message on the control panel to see if the machine is indicating a system error. Contact a service representative. |
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The document size is so big that the hard disk space of the computer is insufficient to access the print job. |
If printing GUI, make more hard disk space available for your print job and try printing the document again. |
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The machine selects print materials from the wrong paper source. |
The paper option that was selected in the may be incorrect. |
For many software applications, the paper source selection is found under the Opening printing preferences). tab within the . Select the correct paper source. See the printer driver help screen (see |
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A print job is extremely slow. |
The job may be very complex. |
Reduce the complexity of the page or try adjusting the print quality settings. |
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Half the page is blank. |
The page orientation setting may be incorrect. |
Change the page orientation in your application. See the printer driver help screen. |
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The paper size and the paper size settings do not match. |
Ensure that the paper size in the printer driver settings matches the paper in the tray. Or, ensure that the paper size in the printer driver settings matches the paper selection in the software application settings you use. |
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The machine prints, but the text is wrong, garbled, or incomplete. |
The machine cable is loose or defective. |
Disconnect the machine cable and reconnect. Try a print job that you have already printed successfully. If possible, attach the cable and the machine to another computer that you know works and try a print job. Finally, try a new machine cable. |
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The wrong printer driver was selected. |
Check the application’s printer selection menu to ensure that your machine is selected. |
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The software application is malfunctioning. |
Try printing a job from another application. |
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The operating system is malfunctioning. |
Exit Windows and reboot the computer. Turn the machine off and back on again. |
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If you are in a DOS environment, the font setting for your machine may be set incorrectly. |
Change the language setting. |
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Pages print, but they are blank. |
The toner cartridge is defective or out of toner. |
Redistribute the toner, if necessary. If necessary, replace the toner cartridge. |
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The file may have blank pages. |
Check the file to ensure that it does not contain blank pages. |
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Some parts, such as the controller or the board, may be defective. |
Contact a service representative. |
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The machine does not print PDF file correctly. Some parts of graphics, text, or illustrations are missing. |
Incompatibility between the PDF file and the Acrobat products. |
Printing the PDF file as an image may enable the file to print. Turn on from the Acrobat printing options.
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If the PDF file do not include the font or do have the object which is set on Interactive mode. |
Try printing a job from Printer Driver. |
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The print quality of photos is not good. Images are not clear. |
The resolution of the photo is very low. |
Reduce the photo size. If you increase the photo size in the software application, the resolution will be reduced. |
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Before printing, the machine emits vapor near the output tray. |
Using damp paper can cause vapor during printing. |
This is not a problem. Just keep printing. Try a fresh ream of paper. |
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The machine does not print special- sized paper, such as billing paper. |
Paper size and paper size setting do not match. |
in the tab in the (see | |||
Your machine has an odd smell during initial use. |
The oil used to protect the fuser is evaporating. |
After printing about 100 color pages, there will be no more smell. It is a temporary issue. |
If the inside of the machine is dirty or paper has been loaded improperly, there might be a reduction in print quality. See the table below to clear the problem.
Condition |
Suggested Solutions |
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Light or faded print |
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Toner specks |
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Dropouts |
If faded areas, generally rounded, occur randomly on the page:
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White Spots |
If white spots appear on the page:
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Vertical lines |
If black vertical streaks appear on the page:
If white vertical streaks appear on the page:
If vertical streaks appear on the page:
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Color or Black background |
If the amount of background shading becomes unacceptable:
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Toner smear |
If toner smears on the page:
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Vertical repetitive defects |
If marks repeatedly appear on the printed side of the page at even intervals:
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Background scatter |
Background scatter results from bits of toner randomly distributed on the printed page.
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Misformed characters |
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Page skew |
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Curl or wave |
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Wrinkles or creases |
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Back of printouts are dirty |
Check for leaking toner. Clean the inside of the machine. Cleaning the inside or contact a service representative. |
Solid Color or Black pages |
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Loose toner |
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Character Voids |
Character voids are white areas within parts of characters that should be solid black:
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Horizontal stripes |
If horizontally aligned black streaks or smears appear:
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Curl |
If the printed paper is curled or paper does not feed into the machine:
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An unknown image repetitively appears on a few sheets or loose toner, light print, or contamination occurs. |
Your machine is probably being used at an altitude of 1,000 m (3,281 ft) or above.The high altitude may affect the print quality, such as loose toner or light imaging. Change the correct altitude setting to your machine. |
Condition |
Suggested solution |
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Copies are too light or too dark |
Adjust the darkness in the copy to lighten or darken the background of the copies. |
Smears, lines, marks, or spots appear on copies. |
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Copy image is skewed. |
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Blank copies print out. |
Ensure that the original is face down on the scanner glass or face up in the RADF. |
Image rubs off the copy easily. |
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Frequent copy paper jams occur. |
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Toner cartridge produces fewer copies than expected before running out of toner. |
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Condition |
Suggested solutions |
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The scanner does not work. |
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The unit scans very slowly. |
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Message appears on your computer screen:
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condition |
suggested solutions |
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The machine is not working, there is no display, or the buttons are not working. |
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No dial tone sounds. |
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The numbers stored in memory do not dial correctly. |
Make sure that the numbers are stored in memory correctly. |
The original does not feed into the machine. |
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Faxes are not received automatically. |
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The machine does not send. |
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The incoming fax has blank spaces or is of poor-quality. |
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Some of the words on an incoming fax are stretched. |
The fax machine sending the fax had a temporary document jam. |
There are lines on the originals you sent. |
Check your scan unit for marks and clean it. Cleaning the scan unit. |
The machine dials a number, but the connection with the other fax machine fails. |
The other fax machine may be turned off, out of paper, or cannot answer incoming calls. Speak with the other machine operator and ask her/him to solve out the problem. |
Faxes do not store in memory. |
There may not be enough memory space to store the fax. If the display indicating the memory status shows, delete any faxes you no longer need from the memory, and then try to store the fax again. |
Blank areas appear at the bottom of each page or on other pages, with a small strip of text at the top |
You may have chosen the wrong paper settings in the user option setting. |
Condition |
Suggested solutions |
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“File in Use” message appears during installation. |
Exit all software applications. Remove all software from the startup group, then restart Windows. Reinstall the printer driver. |
“General Protection Fault”, “Exception OE”, “Spool 32”, or “Illegal Operation” messages appear. |
Close all other applications, reboot Windows and try printing again. |
“Fail To Print”, “A printer timeout error occurred” message appear. |
These messages may appear during printing. Just keep waiting until the machine finishes printing. If the message appears in ready mode or after printing has completed, check the connection and/or whether an error has occurred. |
Samsung Printer Experience is not shown when you click . |
Samsung Printer Experience is not installed. Download the app from the Windows and install it. |
Machine information is not displayed when you click the device in the . |
Check the . Click the tab.( > > Right-click on your printer icon and select )If the port is set to File or LPT, uncheck them and select TCP/IP, USB, or WSD. |
Refer to the Microsoft Windows User’s Guide that came with your computer for further information on Windows error messages. |
Condition |
Suggested solutions |
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The machine does not print PDF files correctly. Some parts of graphics, text, or illustrations are missing. |
Printing the PDF file as an image may enable the file to print. Turn on from the Acrobat printing options.
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Some letters are not displayed normally during cover page printing. |
Mac OS cannot create the font while printing the cover page. The English alphabet and numbers are displayed normally on the cover page. |
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When printing a document in Mac with Acrobat Reader 6.0 or higher, colors print incorrectly. |
Make sure that the resolution setting in your machine driver matches the one in Acrobat Reader. |
Refer to the Mac User’s Guide that came with your computer for further information on Mac error messages. |
Condition |
Suggested solutions |
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There is no xsane nor simple-scan application on my Linux machine. |
For some Linux distributions, there might be no default scan application. To use scan features, install one of scan applications using download center supplied by the OS(ex. Ubuntu Software Center for Ubuntu, Install/Remove Software for openSUSE, Software for Fedora). |
Scanner can not be found via network. |
For some Linux distributions, strong firewall is enabled and it may block our installer from opening the necessary port for searching network devices. In such a case, open the snmp port - 22161 manually or disable the firewall temporarily while using the device. |
When printing more than one copy, the second copy does not print. |
The problem occurs on Ubuntu 12.04 due to the problem in standard CUPS filter 'pdftops'. Update 'cups-filters' package to version 1.0.18 to fix the problem ('pdftops' is a part of 'cups-filters' package). |
Unchecking the collate option in the Print Dialog does not work. |
For some distributions, GNOME Print Dialog has an issue handling the collate option. As workaround, set the default value of collate option to using the system's printing utility(execute "system-config-printer" in the Terminal program). |
Printing always works with duplex. |
This duplex issue was in Ubuntu 9.10 CUPS package. Update CUPS version to 1.4.1-5ubuntu2.2. |
Printer is not added through system's printing utility. |
The problem occurs on Debian 7 due to the defect in 'system-config-printer' package of the Debian 7 (http://bugs.debian.org/cgi-bin/bugreport.cgi?bug=662813 in Debian bug tracking system). Please use another way to add printer (CUPS WebUI for example) |
Paper size and orientation are disabled in the Print Dialog when opening text files. |
The problem occurs on Fedora 19 and it's related to 'leafpad' text editor on Fedora 19. Please use other text editors like 'gedit'. |
Refer to the Linux User’s Guide that came with your computer for further information on Linux error messages. |
The following situations are PS language specific and may occur when several printer languages are used.
Problem |
Possible cause |
Solution |
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The PostScript file cannot be printed |
The PostScript driver may not be installed correctly. |
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report prints |
The print job was too complex. |
You might need to reduce the complexity of the page or install more memory. |
A PostScript error page prints |
The print job may not be PostScript. |
Make sure that the print job is a PostScript job. Check to see whether the software application expected a setup or PostScript header file to be sent to the machine. |
The optional tray is not selected in the driver |
The printer driver has not been configured to recognize the optional tray. |
Open the PostScript driver properties, select the tab, and set the tray option. |
When printing a document in Mac with Acrobat Reader 6.0 or higher, colors print incorrectly |
The resolution setting in the printer driver may not be matched with the one in Acrobat Reader. |
Make sure that the resolution setting in your printer driver matches the one in Acrobat Reader. |