Understanding display messages

Messages appear on the control panel display to indicate the machine’s status or errors. Refer to the tables below to understand the messages’ and their meaning, and correct the problem, if necessary.


	If a message is not in the table, reboot the power and try the printing job again. If the problem persists, call a service representative. When you call for service, provide the service representative with the contents of display message. Some messages may not appear on the display depending on the options or models. [error number] indicates the error number.

Paper Jam-related messages

Message	Meaning	Suggested solutions
Document jam. Remove jam	The loaded original document has jammed in the document feeder.	Clear the jam (see Clearing original document jams).
Jam or empty Door open&close	Paper has jammed in the paper feed area. There is no paper in tray.	Clear the jam (see In tray). Load paper in tray (see Loading paper in the tray).
Paper Jam inside machine	Paper has jammed in the inside machine.	Clear the jam (see Inside the machine).

Message

Meaning

Suggested solutions

Document jam.

Remove jam

The loaded original document has jammed in the document feeder.

Clear the jam (see Clearing original document jams).

Jam or empty

Door open&close

Paper has jammed in the paper feed area.
There is no paper in tray.

Clear the jam (see In tray).
Load paper in tray (see Loading paper in the tray).

Paper Jam

inside machine

Paper has jammed in the inside machine.

Clear the jam (see Inside the machine).

Toner-related messages

Message

Meaning

Suggested solutions

Install Toner

Cartridge

A toner cartridge is not installed.

Install a toner cartridge.

Not Compatible

Toner cartridge

The toner cartridge you have installed is not for your machine.

Install a Samsung-genuine toner cartridge, designed for your machine.

Prepare new cartridge

Small amount of toner is left in the indicated cartridge. The estimated cartridge life of toner is close.

Prepare a new cartridge for a replacement. You may temporarily increase the printing quality by redistributing the toner (see Redistributing toner).

Replace new cartridge

The indicated toner cartridge has almost reached its estimated cartridge life.

Estimated cartridge life means the expected or estimated toner cartridge life, which indicates the average capacity of print-outs and is designed pursuant to ISO/IEC 19752 (see Available supplies). The number of pages may be affected by operating environment, percentage of image area, printing interval, media, percentage of image area, and media size. Some amount of toner may remain in the cartridge even when replace new cartridge appears and the machine stops printing.

You can choose Stop or Continue as shown on the control panel. If you select Stop, the printer stops printing and you cannot print any more without changing the cartridge. If you select Continue, the printer keeps printing but the printing quality cannot be guaranteed.

Replace the toner cartridge for the best print quality when this message appears. Using a cartridge beyond this stage can result in printing quality issues (see Replacing the toner cartridge).


	Samsung does not recommend using a non-genuine Samsung toner cartridge such as refilled or remanufactured. Samsung cannot guarantee a non-genuine Samsung toner cartridge's quality. Service or repair required as a result of using non-genuine Samsung toner cartridges will not be covered under the machine warranty.

The indicated toner cartridge has reached its estimated cartridge life. The machine might stop printing.

Replace the toner cartridge (see Replacing the toner cartridge).

Tray-related messages

Message	Meaning	Suggested solutions
Jam or empty Door open&close	Paper has jammed in the paper feed area. There is no paper in tray.	Clear the jam (see In tray). Load paper in tray (see Loading paper in the tray).

Message

Meaning

Suggested solutions

Jam or empty

Door open&close

Paper has jammed in the paper feed area.
There is no paper in tray.

Clear the jam (see In tray).
Load paper in tray (see Loading paper in the tray).

Network-related messages

Message	Meaning	Suggested solutions
Network Problem: IP Conflict	The network IP address you have set is being used by someone else.	Check the IP address and reset it if necessary (see Printing a network configuration report).
Wireless Network Error	Wireless module is not installed.	Call for service.

Message

Meaning

Suggested solutions

Network Problem:

IP Conflict

The network IP address you have set is being used by someone else.

Check the IP address and reset it if necessary (see Printing a network configuration report).

Wireless

Network Error

Wireless module is not installed.

Call for service.

Misc. messages

Message	Meaning	Suggested solutions
Door Open Close it	The cover is not securely latched.	Close the cover until it locks into place.
Door of scanner is open.	The document feeder cover is not securely latched.	Close the cover until it locks into place.
Error [error number] Turn off then on	The machine unit cannot be controlled.	Reboot the power and try the printing job again. If the problem persists, please call for service.
Error [error number] Call for service	The machine unit cannot be controlled.
Scanner Locked	The scanner is locked.	Reboot the power. If the problem persists, please call for service.