Troubleshooting

This chapter gives helpful information for what to do if you encounter an error.

This chapter includes:


	If you cannot solve problems using this chapter, contact your administrator or service center. You can see the contact information from Machine Setup > Others > Contact Information. This information is configured by the machine’s administrator.

Redistributing toner

When the toner cartridge is near the end of its life:

White streaks or light printing occurs.
Toner low related message appears on the display.
The status LED blinks red.

If this happens, you can temporarily improve print quality by redistributing the remaining toner in the cartridge. In some cases, white streaks or light printing will still occur even after you have redistributed the toner.


	Click this link to open an animation about redistributing toner.

Open the front door.


	Toner particles can be released inside the machine but it does not mean the machine is damaged. Contact a service representative when print quality problems occur.

Pull the corresponding toner cartridge out from the machine.

Thoroughly shake the cartridge five or six times to distribute the toner evenly inside the cartridge.


	If toner gets on your clothing, wipe it off with a dry cloth and wash clothing in cold water. Hot water sets toner into fabric.

Hold the toner cartridge and align it with the corresponding slot inside the machine. Insert it back into its slot until it locks in place.

Close the front door. Ensure that the door is securely closed.


	If the front door is not completely closed, the machine will not operate.

Replacing the toner cartridge

The machine uses four colors and has a different toner cartridge for each one: yellow(Y), magenta(M), cyan(C), and black(K).

When the toner cartridge is totally empty

The status LED turns red on and the display screen shows the error message of replacing toner.
The machine stops printing and incoming faxes are saved in memory. However, when the color toner cartridges are empty, but there is toner left in the black toner cartridge, you can still print black-and-white print jobs (the submitted job must be in black and white).
Check the type of the toner cartridge for your machine (see Supplies and accessories).

At this stage, the toner cartridge needs to be replaced.


	Click this link to open an animation about replacing the toner cartridge.

Open the front door.
Pull the corresponding toner cartridge out from the machine.
Remove the new toner cartridges from its bag.
Thoroughly roll the cartridge five or six times to distribute the toner evenly inside the cartridge.

Carefully pull the sealing tape out of the toner cartridge..


	If toner gets on your clothing, wipe it off with a dry cloth and wash clothing in cold water. Hot water sets toner into fabric.

Hold the toner cartridge and align it with the corresponding slot inside the machine. Insert it back into its slot until locks in place.

Close the front door. Ensure that the door is securely closed.


	If the front door is not completely closed, the machine will not operate.

Cleaning paper dust stick and chargers of imaging units

The paper dust stick and the charger of imaging unit will need to be cleaned after the specified number of pages is printed out. When the message that tells you to clean the charger appears, you have to clean the paper dust stick first, then clean the charger. The time when the message appears depends on environmental factors like altitude, temperature, humidity, and so on. You need to clean the paper dust stick and the charger to maintain printing quality. If cleaning is done, the message will disappear automatically.

Follow the cleaning procedure below.

Open the front door.
Hold the left/right locking levers and push inward at the same time. Then remove the waste toner container.
Pull the paper dust stick out.
Remove the paper dust.
Insert the paper dust stick back.

Pull and push the corresponding charger cleaner completely as shown below (SCX-812x Series only).


	Do not pull the charger cleaner too hard to prevent it from separating from the machine. It can cause damage to the machine.

Repeat step.6 five times.

Insert the waste toner container until it locks in place.
Close the front door. Ensure that the door is securely closed.

If the message still appears, do the step.7 and step.8 again.

Replacing the imaging unit

The machine uses four colors and has a different imaging unit for each one: yellow(Y), magenta(M), cyan(C), and black(K).

When the life of the imaging unit expires totally

The status LED turns red on and the display screen shows the error message for replacing imaging unit.
Check the type of the imaging unit for your machine.(see Supplies and accessories)

At this stage, the imaging unit needs to be replaced.

Open the front door.
Push the left/right locking levers and push inward at the same time as shown below. Then remove the waste toner container.
Pull the corresponding imaging unit out from the machine.

Remove the new imaging unit from its package.


	Do not use sharp objects, such as a knife or scissors, to open the imaging unit package. You could damage the surface of the imaging unit.

Go to step.9 (CLX-92x1 Series only).

Pull out the protecting pad (SCX-812x Series only).


	If toner gets on your clothing, wipe it off with a dry cloth and wash clothing in cold water. Hot water sets toner into fabric.


	Be careful not to scratch the surface of the imaging unit. To prevent damage, do not expose the imaging unit to light for more than a few minutes. Cover it with a piece of paper to protect it if necessary.

Pull the rubber stopper out of the developer (SCX-812x Series only).
Remove the tape on the imaging unit (SCX-812x Series only).
Remove the paper protecting the imaging unit.
Hold the handles on the new imaging unit, and push the imaging unit until it locks into place.
Take out the LSU window cleaning stick (CLX-92x1 Series only).
Locate the LSU window cleaning hole and insert the LSU window cleaning stick. Slowly push and pull the LSU window cleaning stick 4 or 5 times to clean the LSU window (CLX-92x1 Series only).
Insert the LSU window cleaning stick back into its place (CLX-92x1 Series only).
Insert the waste toner container until it locks in place.

Close the front door. Ensure that the door is securely closed.


	If the front door is not completely closed, the machine will not operate.

Replacing the waste toner container

When the life of the waste toner container expires totally, the display screen shows the error message of replacing waste toner container.

At this stage, the waste toner container needs to be replaced.

Check the type of the waste toner container for your machine (see Supplies and accessories).

Open the front door.
Push the left/right locking levers and push outward as shown below. Then remove the waste toner container.
Remove the new waste toner container from its package.
Insert the new waste toner container until it locks in place.

Close the front door. Ensure that the door is securely closed.


	If the front door is not completely closed, the machine will not operate.

Clearing original document jams

When an original jams while passing through the duplex automatic document feeder (DADF), a warning message appears on the display screen.


	To avoid tearing the document, remove the jammed document slowly and gently.


	To prevent document jams, use the scanner glass for thick, thin, or mixed paper-type originals.

Original paper jam in front of scanner

Remove any remaining pages from the DADF.
Open the DADF cover.
Gently remove the jammed paper from the DADF.
Close the DADF cover.

Original paper jam inside of scanner

Remove any remaining pages from the DADF.
Open the DADF cover.
Gently remove the jammed paper from the DADF. If you can not grasp the jammed paper, use lever as shown in the picture below.

If you do not see paper in this area, go to the next step.
Open the DADF input tray.
Pull the jammed paper gently out of the DADF.

If you do not see paper in this area, go to the next step.
Close DADF cover and DADF input tray.
Open the DADF.
Grasp the misfed paper, and remove the paper from the feed area by carefully pulling it using both hands.

If you do not see paper in this area, go to the next step.
Close the DADF.

Tips for avoiding paper jams

By selecting the correct media types, most paper jams can be avoided. When a paper jam occurs, refer to the next guidelines.

Ensure that the adjustable guides are positioned correctly (see Loading paper in the tray).

Do not overload the tray. Ensure that the paper level is below the paper capacity mark on the inside of the tray.
Do not remove paper from the tray while your machine is printing.
Flex, fan, and straighten paper before loading.
Do not use creased, damp, or highly curled paper.
Do not mix paper types in a tray.
Use only recommended print media (see Tray setting).
Ensure that the recommended side of the print media is facing up in the tray, or facing down in the multi-purpose tray.

Clearing paper jams

When a paper jam occurs, a warning message appears on the display screen.


	To avoid tearing the paper, pull the jammed paper out slowly and gently. Follow the instructions in the following sections to clear the jam.

Paper jam in tray 1, 2


	Click this link to open an animation about clearing a jam.


	The fuser area is hot. Take care when removing paper from the machine.

Open the right door.
Remove the jammed paper by gently pulling it straight out.

Close the right door.

If you do not see paper in this area, go to the next step.
Pull out tray 1 or 2.
Remove the jammed paper from the machine.
Insert tray 1 or 2 back into the machine until it locks into place. Printing automatically resumes.

Paper jam in tray 3, 4


	Click this link to open an animation about clearing a jam.

Open the right bottom door of the dual cassette feeder.
Remove the jammed paper by gently pulling it straight out.

Close the dual cassette feeder right bottom door.

If you do not see paper in this area, go to the next step.
Pull out tray 3 or 4.
Remove the jammed paper from the machine.
Insert tray 3 or 4 back into the machine until it locks into place. Printing automatically resumes.

Paper jam in the multi-purpose tray


	Click this link to open an animation about clearing a jam.

If the paper is not feeding properly, pull the paper out of the machine.
Open and close the front door to resume printing.

Paper jam inside the machine (Jam feed 1, Jam feed 2)


	Click this link to open an animation about clearing a jam.


	The fuser area is hot. Take care when removing paper from the machine.

Open the right door.
Remove the jammed paper by gently pulling it straight out.
Close the right door.

Paper jam inside the machine (Jam feed 3, Jam feed 4)


	Click this link to open an animation about clearing a jam.

Open the right bottom door of the dual cassette feeder.
Remove the jammed paper by gently pulling it straight out.
Close the dual cassette feeder right bottom door.

Paper jam inside the machine (Jam Registration)


	Click this link to open an animation about clearing a jam.


	The fuser area is hot. Take care when removing paper from the machine.

Open the right door.
Remove the jammed paper by gently pulling it straight out.
Close the right door.

Paper jam inside of the machine (Jam at Fuser out)


	Click this link to open an animation about clearing a jam.


	The fuser area is hot. Take care when removing paper from the machine.

Open the right door.
Open the fuser cover. Then remove the jammed paper by gently pulling it straight out.
Close the fuser cover and the right door.

Paper jam at the top of duplex path (Jam Duplex Return, Jam Duplex 1)


	Click this link to open an animation about clearing a jam.


	The fuser area is hot. Take care when removing paper from the machine.

Open the right door.
Remove the jammed paper by gently pulling it straight out.
Close the right door.

Paper jam at the inside of duplex path (Jam Duplex 2)


	Click this link to open an animation about clearing a jam.


	The fuser area is hot. Take care when removing paper from the machine.

Open the right door.
Remove the jammed paper by gently pulling it straight out.
Close the right door.

Paper jam bottom of duplex path (Jam Duplex Regi.)


	Click this link to open an animation about clearing a jam.


	The fuser area is hot. Take care when removing paper from the machine.

Open the right door.
Remove the jammed paper by gently pulling it straight out.
Close the right door.

Paper jam in exit area (Jam Exit Face down)


	Click this link to open an animation about clearing a jam.

Gently pull the paper out of the output tray.
Open and close the front door. Printing automatically resumes.

If the optional Inner Finisher or booklet finisher is installed, remove the jammed paper as shown below.

If this paper jam persists, make sure the bin full sensor is unfolded. The bin full sensor is located in front of the output tray.

Paper jam at finisher’s exit


	Click this link to open an animation about clearing a jam.

Gently pull the paper out of the finisher’s exit.
Open and close the finisher front door. Printing automatically resumes.

Paper jam inside of finisher


	Click this link to open an animation about clearing a jam.

Lift up the finisher top cover.
Let the jammed paper move out by rotating the paper roller gear.
Gently pull the jammed paper out. Close the top cover
Open and close the finisher front door. Printing automatically resumes.

Understanding display messages

Messages appear on the display screen to indicate the machine’s status or errors. Some error messages are shown with graphics to help you troubleshoot problem. Refer to the tables below to understand the messages and their meaning, and correct the problem, if necessary. Messages and their explanations are listed in alphabetical order.

If a message is not in the table, reboot the power and try the printing job again. If the problem persists, call for service.
When you call for service, provide the service representative with the contents of display message.
Some messages may not appear in the display depending on options or models.
[color] indicates the color of toner or imaging unit.
[tray number] indicates the tray number.
[media type] indicates the media type.
[media size] indicates the paper size.
[error number] indicates the error number.

Message	Meaning	Suggested solutions
Actuator Fan Failure [error number]:Please open/close door.	There is a problem in the actuator fan.	Open and close the front door. If the problem persists, call for service.
Actuator Fan Signal Failure [error number]:Please open/close door.	There is a problem in the actuator fan.	Open and close the front door. If the problem persists, call for service.
Actuator Motor Failure [error number]:Please open/close door.	There is a problem in the actuator motor.	Open and close the front door. If the problem persists, call for service.
Actuator Sensor Failure [error number]:Please open/close door.	There is a problem in the actuator sensor.	Open and close the front door. If the problem persists, call for service.
ADF System Failure [error number]:Call for service if the problem persists.	There is a problem in the dual automatic document feeder.	Turn the machine off and back on again. If the problem persists, call for service.
Booklet maker Error [error number]:Please open/close door.	There is a problem in the booklet maker.	Open and close the booklet finisher front door. If the problem persists, call for service.
[color] Imaging Unit Failure [error number]:Install [color] imaging unit again.	There is a problem in the imaging unit.	Reinstall the imaging unit. If the problem persists, call for service.
[color] Imaging Unit Failure [error number]:Please open/close door.	There is a problem in the imaging unit.	Open and close the front door. If the problem persists, call for service.
[color] Imaging Unit Failure [error number]:Turn off then on.	There is a problem in the imaging unit.	Turn the machine off and back on again. If the problem persists, call for service.
[color] imaging unit is not compatible. Check user's guide.	The imaging unit you have installed is not for your machine.	Install a Samsung-genuine imaging unit designed for your machine (see "Available supplies" on page 159).
[color] imaging unit is not installed. Install it.	The imaging unit is not installed or the imaging unit is not properly installed.	Install the imaging unit. If it is already installed, try to reinstall the imaging unit. If the problem persists, call for service.
[color] imaging unit is not original Samsung. Check user's guide.	The imaging unit you have installed is not for your machine.	Install a Samsung-genuine imaging unit, designed for your machine (see "Available supplies" on page 159).
[color] imaging unit requires charger's cleaning. Clean the unit.	The charger of imaging unit need to clean after the specified number of paper is printed out.	Clean the charger of imaging unit (see Cleaning paper dust stick and chargers of imaging units).
[color] LSU Unit Failure [error number]:Turn off then on.	There is a problem in the LSU (Laser Scanning Unit).	Turn the machine off and back on again. If the problem persists, call for service.
[color] toner cartridge Failure [error number]:Install [color] toner cartridge again.	There is a problem in the toner cartridge.	Reinstall the toner cartridge. If the problem persists, call for service.
[color] toner cartridge Failure [error number]: Install [color] toner cartridge again.	The toner cartridge you have installed is not for your machine.	Install a Samsung-genuine toner cartridge designed for your machine (see ).
[color] toner cartridge Failure [error number]: Please open/close door.	The toner cartridge does not supply enough toner.	Thoroughly roll the cartridge five or six times to distribute the toner evenly inside the cartridge (see Redistributing toner). Open and close the front door. Or check whether the sealing tape of the toner cartridge is removed or not (see Replacing the toner cartridge). If the problem persists, call for service.
[color] toner cartridge is not compatible. Check user's guide.	The toner cartridge you have installed is not for your machine.	Install a Samsung-genuine toner cartridge designed for your machine (see ).
[color] toner cartridge is not installed. Install it.	The toner cartridge is not installed or the cartridge is not properly installed.	Install the toner cartridge. If it is already installed, try to reinstall the toner cartridge. If the problem persists, call for service.
DCF Failure [error number]:Check internal DCF connection.	There is a problem in the dual capacity feeder.	Open and close the dual capacity feeder, or check the dual capacity feeder connection with the machine. If the problem persists, call for service.
DCF Failure [error number]:Please open/close [tray number].	There is a problem in the dual capacity feeder.	Open and close the tray. If the problem persists, call for service.
End of life, Replace with new [color] imaging unit.	The life of the imaging unit expires totally.	Replace the imaging unit with a Samsung-genuine imaging unit (see Replacing the imaging unit).
End of life, Replace with new [color] toner cartridge.	The toner cartridge has run out. The machine stops printing. Some amount of toner may remain in the cartridge even when the machine stops printing..	This message appears when the toner is completely empty, and your machine stops printing. Replace the toner cartridge with a Samsung-genuine toner cartridge (see Replacing the toner cartridge).
End of life, Replace with new transfer belt unit.	The life of the transfer belt unit expires totally.	Replace the transfer belt unit with a Samsung-genuine transfer belt unit, call for service.
Engine System Failure [error number]:Please open/close door.	There is a problem in the engine system.	Open and close the front door. If the problem persists, call for service.
Engine System Failure [error number]:Turn off then on.	There is a problem in the engine system.	Turn the machine off and back on again. If the problem persists, call for service.
Fax modem card is not installed. Install the card.	The optional fax kit is not installed.	Install the optional fax kit. If it is already installed, try to reinstall the optional fax kit. If the problem persists, call for service.
Fax System Failure [error number]:Turn off then on.	There is a problem in the fax system.	Turn the machine off and back on again. If the problem persists, call for service.
FDI device is not installed. Install the device.	The FDI optional FDI kit is not installed.	Install the optional FDI kit. If it is already installed, try to reinstall the optional FDI kit. If the problem persists, call for service.
Feed door is opened. Close it.	The door is not securely latched.	Close the door until it locks into place.
Finisher door is open. Close it.	The finisher door is not securely latched.	Close the door until it locks into place.
Finisher Error [error number]:Please open/close door.	There is a problem in the finisher.	Open and close the finisher door. If the problem persists, call for service.
Finisher Error [error number]:Turn off then on.	There is a problem in the finisher.	Turn the machine off and back on again. If the problem persists, call for service.
Finisher System Failure [error number]:Please open/close door.	There is a problem in the finisher.	Open and close the finisher door. If the problem persists, call for service.
Finisher System Failure [error number]:Turn off then on.	There is a problem in the finisher.	Turn the machine off and back on again. If the problem persists, call for service.
Front door is open. Close it.	The door is not securely latched.	Close the door until it locks into place.
Fuser Unit Failure [error number]:Turn off then on.	There is a problem in the fuser unit.	Turn the machine off and back on again. If the problem persists, call for service.
Fusing unit is not compatible. Check user's guide.	The fuser unit you have installed is not for your machine.	Install a Samsung-genuine fuser unit, designed for your machine, call for service.
Fuser unit is not installed correctly. Install it.	The fuser unit is not properly installed.	Reinstall the fuser unit. If the problem persists, call for service.
HDD is almost full-1. Check user’s guide.	HDD is almost full in the machine.	Check Address Book or User Profile. If necessary, remove the data which is unused in Address Book or User Profile.
HDD is almost full-2. Check user’s guide.	HDD is almost full in the machine.	Check Stored Document, or Secured Job in Job Status. If necessary, remove the data which is unused in Stored Document or Secured Job.
HDD is almost full-3. Check user’s guide.	HDD is almost full in the machine.	Check System Log at Security in SyncThru™ Web Service. If necessary, remove the data in System Log.
HDD is almost full-4. Check user’s guide.	HDD is almost full in the machine.	Print or remove the jobs on the queue which are waiting for its turn. You can check the jobs pressing Job Status (see Job Status button). Print or remove the received fax jobs in Secure Receive (see Receiving in secure receiving mode).
HDD is almost full-5. Check user’s guide.	HDD is almost full in the machine.	There is a problem in the machine. Check the error message on the display screen and resolve the problem.
HDD is almost full-6. Check user’s guide.	HDD is almost full in the machine.	There is a problem in the machine. Check the error message on the display screen and resolve the problem.
HDD System Failure [error number]:Turn off then on.	There is a problem in the hard disk.	Turn the machine off and back on again. If the problem persists, call for service.
Input System Failure [error number]:Pull [tray number] out and insert it.	There is a problem in the tray.	Open and close the tray. If the problem persists, call for service.
Image transfer belt cleaning unit is not compatible. Check user's guide.	The image transfer belt cleaning unit you have installed is not for your machine.	Install a Samsung-genuine image transfer belt cleaning unit, designed for your machine, call for service.
Image transfer belt unit is not original Samsung. Check user's guide.	The image transfer belt you have installed is not for your machine.	Install a Samsung-genuine image transfer belt, designed for your machine, call for service.
ITB Unit Failure [error number]:Turn off then on.	There is a problem in the image transfer belt unit.	Turn the machine off and back on again. If the problem persists, call for service.
MSOK System Failure [error number]:Turn off then on.	There is a problem in the engine system.	Turn the machine off and back on again. If the problem persists, call for service.
Network cable is disconnected. Check it.	The machine is not connected with a network cable.	Connect the machine to the network with a network cable.
Option Feed door is opened. Close it.	The door is not securely latched.	Close the door until it locks into place.
Original paper jam in front of scanner	The originals are jammed in duplex automatic document feeder.	Clear the jam (see Original paper jam in front of scanner).
Original paper jam inside of scanner	The originals are jammed in duplex automatic document feeder.	Clear the jam (see Original paper jam inside of scanner).
Output tray(face down) is full. Remove printed media	The output tray (face down) is full.	Remove papers from the output tray (face down), the machine resumes printing.
Output tray(face up) is full. Remove printed media	The output tray (face up) is full.	Remove papers from the output tray (face up), the machine resumes printing.
Paper is empty in [tray number]. Load paper.	There is no paper in the tray.	Load paper in the tray.
Paper is empty in tray MP. Load paper.	There is no paper in the multi-purpose tray.	Load paper in the multi-purpose tray.
Paper is low in [tray number]. Load paper.	Running out of paper in the tray.	Load paper in the tray.
Paper jam at entrance of finisher	Paper has jammed during finishing.	Clear the jam (see Paper jam inside of finisher).
Paper jam at exit of finisher	Paper has jammed during finishing.	Clear the jam (see Paper jam at finisher’s exit).
Paper Jam at the bottom of duplex path	Paper has jammed during duplex printing.	Clear the jam (see Paper jam bottom of duplex path (Jam Duplex Regi.)).
Paper Jam at the inside of duplex path	Paper has jammed during duplex printing.	Clear the jam (see Paper jam at the inside of duplex path (Jam Duplex 2)).
Paper Jam at the return of duplex path	Paper has jammed during duplex printing.	Clear the jam (see Paper jam at the top of duplex path (Jam Duplex Return, Jam Duplex 1)).
Paper Jam at the top of duplex path	Paper has jammed during duplex printing.	Clear the jam (see Paper jam at the top of duplex path (Jam Duplex Return, Jam Duplex 1)).
Paper jam inside of finisher	Paper has jammed during finishing.	Clear the jam (see Paper jam inside of finisher).
Paper Jam inside of machine	Paper has jammed inside of the machine.	Clear the jam (see Paper jam inside the machine (Jam feed 1, Jam feed 2) or Paper jam inside the machine (Jam feed 3, Jam feed 4) or Paper jam inside the machine (Jam Registration) or Paper jam inside of the machine (Jam at Fuser out)).
Paper jam in tray 1	Paper has jammed in the feeding area of the tray.	Clear the jam (see Paper jam in tray 1, 2).
Paper jam in tray 2	Paper has jammed in the feeding area of the tray.	Clear the jam (see Paper jam in tray 1, 2).
Paper jam in tray 3	Paper has jammed in the feeding area of the tray.	Clear the jam (see Paper jam in tray 3, 4).
Paper jam in tray 4	Paper has jammed in the feeding area of the tray.	Clear the jam (see Paper jam in tray 3, 4).
Paper jam in MP tray	Paper has jammed in the feeding area of the tray.	Clear the jam (see Paper jam in the multi-purpose tray).
Prepare new [color] imaging unit.	The estimated life of the imaging unit is close.	Prepare a new imaging unit for a replacement.
Prepare new [color] toner cartridge.	Small amount of toner is left in the indicated cartridge. The estimated cartridge life of toner is close.	Prepare a new cartridge for a replacement. You may temporarily increase the printing quality by redistributing the toner (see Redistributing toner).
Prepare new fuser unit.	The estimated life of the fuser unit is close.	Prepare a new fuser unit for a replacement, call for service.
Prepare new transfer belt cleaning unit.	The estimated life of the transfer belt cleaning unit is close.	Prepare a new transfer belt cleaning unit for a replacement, call for service.
Prepare new transfer belt unit.	The estimated life of the transfer belt is close.	Prepare a new transfer belt for a replacement, call for service.
Prepare new Transfer roller.	The estimated life of the transfer roller is close.	Prepare a new transfer roller for a replacement, call for service.
Remove sealing tape of [color] imaging unit and reinstall.	The sealing tape of the imaging unit is not removed.	Remove the sealing tape of the imaging unit (see Replacing the imaging unit).
Replace with new [color] imaging unit.	The indicated imaging unit has almost reached its estimated imaging unit life. The machine will stop printing.	Replace the imaging unit with a Samsung-genuine imaging unit (see Replacing the imaging unit).
Replace with new fuser unit.	The life of the fuser unit expires totally.	Replace the fuser unit with a Samsung-genuine fuser unit, call for service.
Replace with new Transfer roller.	The life of the transfer roller expires totally.	Replace the transfer roller with a Samsung-genuine transfer roller, call for service.
Replace with new [tray number] pickup roller.	The life of the tray pickup roller expires totally.	Replace the tray pickup roller with a Samsung-genuine pickup roller, call for service.
Replace with new MP pickup roller.	The life of the MP pickup roller expires totally.	Replace the MP pickup roller with a Samsung-genuine MP pickup roller, call for service.
Right door is open. Close it.	The door is not securely latched.	Close the door until it locks into place.
Scanner locked or another problem occurred.	The CCD (Charged Couple Device) lock has been locked.	Unlock the CCD lock . Or turn the machine off and back on again. If the problem persists, call for service. Scanner
Scan System Failure [error number]:Turn off then on.	There is a problem in the scan system.	Turn the machine off and back on again. If the problem persists, call for service.
Second fax modem card is not installed. Install the card.	The second optional fax multiline kit is not installed.	Install the optional fax multiline kit. If it is already installed, try to reinstall the optional fax multiline kit. If the problem persists, call for service.
Shake [color] toner cartridge.	Small amount of toner is left in the indicated cartridge.	You may temporarily increase the printing quality by redistributing the toner (see Redistributing toner).
Side feeder door is open. Close it.	The door is not securely latched.	Close the door until it locks into place.
Staple cartridge is empty. Replace it.	The staple cartridge has reached the end of its lifespan.	This message appears when the staple cartridge is completely empty. Replace the staple cartridge.
Staple cartridge is low. Replace cartridge.	Small amount of staple cartridge is left. The estimated life of staple cartridge is close.	Prepare a new staple cartridge for a replacement.
Staple cartridge is not installed. Install it in finisher.	The staple cartridge is not installed or the staple cartridge is not properly installed.	Install the staple cartridge. If it is already installed, try to reinstall the staple cartridge. If the problem persists, call for service.
Staple cartridge of booklet I is empty. Replace cartridge.	The staple cartridge of booklet has reached the end of its lifespan.	This message appears when the staple cartridge is completely empty. Replace the staple cartridge.
Staple cartridge of booklet I is low. Replace cartridge.	Small amount of staple cartridge of booklet is left. The estimated life of staple cartridge is close.	Prepare a new staple cartridge for a replacement.
Staple cartridge of booklet I is not installed. Install the cartridge.	The staple cartridge of booklet is not installed or the staple cartridge is not properly installed.	Install the staple cartridge. If it is already installed, try to reinstall the staple cartridge. If the problem persists, call for service.
The clock became initial time. Set a time again.	The time setting of machine is initialized.	Set the time setting in Machine Setup.
Too much media in the center tray. Remove printed media.	The center tray is full.	Remove printouts from the center tray, the machine resumes printing.
Too much media in booklet tray. Remove printed media.	The booklet tray is full.	Remove printouts from the booklet tray, the machine resumes printing.
Too much media in finisher tray. Remove printed media.	The finishing tray is full.	Remove printouts from the finishing tray, the machine resumes printing.
Top door of scanner is open.	The duplex automatic document feeder cover is not securely latched.	Close the cover until it locks into place.
Transfer belt cleaning unit is not installed. Install it.	The transfer belt cleaning unit is not installed.	Power off/on, if the problem persists, call for service.
Transfer belt is not installed. Install it.	The transfer belt is not installed.	Power off/on, if the problem persists, call for service.
Transfer belt cleaning unit is worn. Replace with new one.	The life of the transfer belt cleaning unit expires totally.	Replace the transfer belt cleaning unit with a Samsung-genuine transfer belt cleaning unit, call for service.
Transfer belt unit is worn. Replace it.	The life of the transfer belt unit expires totally.	Replace the transfer belt unit with a Samsung-genuine transfer belt unit, call for service.
[tray number] cassette is pulled out. Insert it properly.	The tray is not securely latched.	Close the tray until it locks into place.
[tray number] door is open. Close it.	The tray is not securely latched.	Close the tray until it locks into place.
UI System Failure [error number]:Turn off then on.	There is a problem in the UI system.	Turn the machine off and back on again. If the problem persists, call for service.
Video System Failure [error number]:Turn off then on.	There is a problem in the CPU.	Turn the machine off and back on again. If the problem persists, call for service.
Waste Motor does not operate. Turn off then on.	There is a problem in the waste motor.	Turn the machine off and back on again. If the problem persists, call for service.
Waste toner container is almost full. Order new one.	The estimated life of the waste toner container is close.	Prepare a new waste toner container for a replacement.
Waste toner container is full. Replace it.	The life of the waste toner container expires soon.	Replace the waste toner container with a Samsung-genuine waste toner container (see Replacing the waste toner container).
Waste toner container is not installed. Install it.	The waste toner container is not installed.	Install the waste toner container. If it is already installed, try to reinstall the waste toner container. If the problem persists, call for service.

Solving other problems

The following chart lists some trouble conditions that may occur and the recommended solutions. Follow the suggested solutions until the problem is corrected. If the problem persists, contact a service representative.

Power and cable connecting problems

Condition	Suggested solutions
The machine is not receiving power, or the connection cable between the computer and the machine is not connected properly.	Plug in the power cord and turn on the power switch (see Turning the machine on). Disconnect the machine cable and reconnect it (see Connecting a printer cable).

Condition

Display screen problem

Condition	Suggested solutions
The display screen does not show anything.	Adjusts the brightness of the display screen. Turn the machine off and back on again. If the problem persists, call for service.

Paper feeding problems

Condition	Suggested solutions
Paper jams during printing.	Clear the paper jam (see Clearing paper jams).
Paper sticks together.	Check the maximum paper capacity of the tray (see Print media specifications ). Make sure that you are using the correct type of paper (see Print media specifications ). Remove paper from the tray and flex or fan the paper. Humid conditions may cause some paper to stick together.
Multiple sheets of paper do not feed.	Different types of paper may be stacked in the tray. Load paper of only one type, size, and weight. If multiple sheets have caused a paper jam, clear the paper jam (see Clearing paper jams).
Paper does not feed into the machine.	Remove any obstructions from inside the machine. Paper has not been loaded correctly. Remove paper from the tray and reload it correctly. There is too much paper in the tray. Remove excess paper from the tray. The paper is too thick. Use only paper that meets the specifications required by the machine (see Print media specifications ). If an original does not feed into the machine, the DADF rubber pad may require to be replaced. Contact a service representative.
The paper keeps jamming.	There is too much paper in the tray. Remove excess paper from the tray. If you are printing on special materials, use the multi-purpose tray. An incorrect type of paper is being used. Use only paper that meets the specifications required by the machine (see Print media specifications ). There may be debris inside the machine. Open the front door and remove any debris. If an original does not feed into the machine, the DADF rubber pad may need to be replaced. Contact a service representative.
Transparencies stick together in the paper exit.	Use only transparencies specifically designed for laser printers. Remove each transparency as it exits from the machine.
Envelopes skew or fail to feed correctly.	Ensure that the paper guides are against both sides of the envelopes.

Printing problems

Condition

Possible cause

Printing quality problems

If the inside of the machine is dirty or paper has been loaded improperly, there might be a reduction in print quality. see the table below to clear the problem.

Condition	Suggested Solutions
Light or faded print	If a vertical white streak or faded area appears on the page, the toner supply is low. You may be able to temporarily extend the toner cartridge life. If this does not improve the print quality, install a new toner cartridge. The color tone might not be adjusted. Adjust the color tone. The paper may not meet paper specifications; for example, the paper may be too moist or rough (see Print media specifications ). If the entire page is light, the print resolution setting is too low or the toner save mode is on. Adjust the print resolution and turn the toner save mode off. see the help screen of the printer driver. A combination of faded or smeared defects may indicate that the toner cartridge needs cleaning. Contact a service representative. The surface of the LSU part inside the machine may be dirty. Clean the LSU, contact a service representative.
Toner specks	The paper may not meet specifications; for example, the paper may be too moist or rough (see Print media specifications ). The transfer roller may be dirty. Clean the inside of your machine. Contact a service representative. The paper path may need cleaning. Contact a service representative. Check the location of the machine. If the area is not well-ventilated, this problem may occur.
Dropouts	If faded areas, generally rounded, occur randomly on the page: A single sheet of paper may be defective. Try reprinting the job. The moisture content of the paper is uneven or the paper has moist spots on its surface. Try a different brand of paper (see Print media specifications ). The paper lot is bad. The manufacturing processes can cause some areas to reject toner. Try a different kind or brand of paper. Change the printer option and try again. Go to Printing Preferences, click Paper tab, and set type to thick paper (see Opening printing preferences). If these steps do not correct the problem, contact a service representative.
White Spots	If white spots appear on the page: The paper is too rough and a lot of dirt from a paper falls to the inner devices within the machine, so the transfer roller may be dirty. Clean the inside of your machine. Cleaning the inside or contact a service representative. The paper path may need cleaning. Cleaning the inside or contact a service representative.
Vertical lines	If black vertical streaks appear on the page: The drum inside the printer has probably been scratched. Remove the imaging unit and install a new one. Contact a service representative. If white vertical streaks appear on the page: The surface of the LSU part inside the machine may be dirty. Cleaning the inside or contact a service representative. If vertical streaks appear on the page: The surface of the scanner glass and its white sheet may be dirty. Cleaning the inside or contact a service representative.
Color or Black background	If the amount of background shading becomes unacceptable: Change the image transfer belt if it has reached its lifespan. Contact a service representative. Check the environmental conditions: very dry conditions (low humidity) or a high level of humidity (higher than 80% RH) can increase the amount of background shading. Remove the old toner cartridge and install a new one.
Toner smear	If toner smears on the page: Clean the inside of the machine. Cleaning the inside or contact a service representative. Check the paper type and quality (see Print media specifications ). Remove the imaging unit and install a new one. Contact a service representative. Change the image transfer belt if it has reached its lifespan. Contact a service representative.
Vertical repetitive defects	If marks repeatedly appear on the printed side of the page at even intervals: The imaging unit may be damaged. If a repetitive mark occurs on the page, run a cleaning sheet through several times to clean the imaging unit. Cleaning the inside. If you still have the same problems, remove the imaging unit and install a new one. Contact a service representative. Parts of the machine may have toner on them. If the defects occur on the back of the page, the problem will likely correct itself after a few more pages. The fusing assembly may be damaged. Contact a service representative.
Background scatter	Background scatter results from bits of toner randomly distributed on the printed page. The paper may be too damp. Try printing with a different batch of paper. Do not open packages of paper until necessary so that the paper does not absorb too much moisture. If background scatter occurs on an envelope, change the printing layout to avoid printing over areas that have overlapping seams on the reverse side. Printing on seams can cause problems. If background scatter covers the entire surface area of a printed page, adjust the print resolution through your software application or in Printing Preferences (see Opening printing preferences).
Misformed characters	If characters are improperly formed and producing hollow images, the paper stock may be too slick. Try different paper (see Print media specifications ). If characters are improperly formed and producing a wavy effect, the scanner unit may need service. Cleaning the scan unit or contact a service representative.
Page skew	Ensure that the paper is loaded properly. Check the paper type and quality (see Print media specifications ). Ensure that the paper or other material is loaded correctly and the guides are not too tight or too loose against the paper stack. Ensure that the standard tray right bottom door, dual cassette feeder right bottom door or high capacity feeder right bottom door is securely closed. If the bottom doors are not completely closed, open and close the bottom doors.
Curl or wave	Ensure that the paper is loaded properly. Check the paper type and quality. Both high temperature and humidity can cause paper curl (see Print media specifications ). Turn the stack of paper over in the tray. Also try rotating the paper 180° in the tray.
Wrinkles or creases	Ensure that the paper is loaded properly. Check the paper type and quality (see Print media specifications ). Turn the stack of paper over in the tray. Also try rotating the paper 180° in the tray. Ensure that the standard tray right bottom door, dual cassette feeder right bottom door or high capacity feeder right bottom door is securely closed. If the bottom doors are not completely closed, open and close the bottom doors.
Back of printouts are dirty	Check for leaking toner. Clean the inside of the machine. Cleaning the inside or contact a service representative.
Solid Color or Black pages	The imaging unit may not be installed properly. Remove the imaging unit and reinsert it. The imaging unit may be defective and need replacing. Remove the imaging unit and install a new one. Contact a service representative. The machine may require repair. Contact a service representative.
Loose toner	Clean the inside of the machine. Cleaning the inside or contact a service representative. Check the paper type and quality (see Print media specifications ). Remove the imaging unit and install a new one. Contact a service representative. If the problem persists, the machine may require repair. Contact a service representative.
Character Voids	Character voids are white areas within parts of characters that should be solid black: If you are using transparencies, try another type of transparency. Because of the composition of transparencies, some character voids are normal. You may be printing on the wrong surface of the paper. Remove the paper and turn it around. The paper may not meet paper specifications (see Print media specifications ).
Horizontal stripes	If horizontally aligned black streaks or smears appear: The imaging unit may be installed improperly. Remove the imaging unit and reinsert it. The imaging unit may be defective. Remove the imaging unit and install a new one. Contact a service representative. If the problem persists, the machine may require repair. Contact a service representative.
Curl	If the printed paper is curled or paper does not feed into the machine: Turn the stack of paper over in the tray. Also try rotating the paper 180° in the tray. Change the printer option and try again. Go to Printing Preferences, click Paper tab, and set type to thin paper (see Opening printing preferences).
An unknown image repetitively appears on a few sheets or loose toner, light print, or contamination occurs.	Your machine is probably being used at an altitude of 1,000 m (3,281 ft) or above.The high altitude may affect the print quality, such as loose toner or light imaging. Change the correct altitude setting to your machine.

Copying problems

Condition	Suggested solution
Copies are too light or too dark	Use Light and Dark arrows to lighten or darken the backgrounds of copies in the Basic tab of the Copy menu.
Smears, lines, marks, or spots appear on copies.	If the defects are on the original, press left/right arrow to lighten the background of your copies in the Basic tab of the Copy menu (see Changing the darkness). If there are no defects on the original, clean the scan unit. Cleaning the scan unit or contact a service representative.
Copy image is skewed.	Ensure that the original is face down on the scanner glass or face up in the DADF. Check that the copy paper is loaded correctly. If the problem persists, the machine may require repair. Contact a service representative.
Blank copies print out.	Ensure that the original is face down on the scanner glass or face up in the DADF.
Image rubs off the copy easily.	Replace the paper in the tray with paper from a new package. In high humidity areas, do not leave paper in the machine for extended periods of time.
Frequent copy paper jams occur.	Fan the stack of paper, then turn it over in the tray. Replace the paper in the tray with a fresh supply. Check/adjust the paper guides, if necessary. Ensure that the paper is the proper paper weight. Check for copy paper or pieces of copy paper remaining in the machine after a paper jam has been cleared.
Toner cartridge produces fewer copies than expected before running out of toner.	Your originals may contain pictures, solids, or heavy lines. For example, your originals may be forms, newsletters, books, or other documents that use more toner. The DADF may be left open while copies are being made. The machine may be turned on and off frequently.

Scanning problems

Conditon	Suggested solutions
The scanner does not work.	Make sure that you place the original to be scanned face down on the scanner glass, or face up in the DADF. There may not be enough available memory to hold the document you want to scan. Try the Prescan function to see if that works. Try lowering the scan resolution rate. Check that the machine cable is connected properly. Make sure that the machine cable is not defective. Switch the cable with a known good cable. If necessary, replace the cable. Check that the scanner is configured correctly. Check scan setting in the Easy Document Creator or the application you want to use to make certain that the scanner job is being sent to the correct port (for example, USB001).
The unit scans very slowly.	Check if the machine is printing received data. If so, scan the document after the received data has been printed. Graphics are scanned more slowly than text. Communication speed slows in scan mode because of the large amount of memory required to analyze and reproduce the scanned image. Set your computer to the ECP printer mode through BIOS setting. It will help to increase the speed. For details about how to set BIOS, refer to your computer user’s guide.
Message appears on your computer screen: Device can’t be set to the H/W mode you want. Port is being used by another program. Port is Disabled. Scanner is busy receiving or printing data. When the current job is completed, try again. Invalid handle. Scanning has failed.	There may be a copying or printing job in progress. Try your job again when that job is finished. The selected port is currently being used. Restart your computer and try again. The machine cable may be improperly connected or the power may be off. The scanner driver is not installed or the operating environment is not set up properly. Ensure that the machine is properly connected and the power is on, then restart your computer. The USB cable may be improperly connected or the power may be off.

Fax problems (optional)

condition	suggested solutions
The machine is not working, there is no display, or the buttons are not working.	Unplug the power cord and plug it in again. Ensure that there is power being supplied to the electrical outlet.
No dial tone sounds.	Check that the phone line is properly connected. Check that the phone socket on the wall is working by plugging in another phone.
The numbers stored in memory do not dial correctly.	Make sure that the numbers are stored in memory correctly (see Setting up an address book).
The original does not feed into the machine.	Make sure that the paper is not wrinkled and you are inserting it in correctly. Check that the original is the right size, not too thick or thin. Make sure that the DADF is firmly closed. The DADF rubber pad may need to be replaced. Contact a service representative.
Faxes are not received automatically.	The receiving mode should be set to fax. Make sure that there is paper in the tray. Check to see if the display shows any error message. If it does, clear the problem
The machine does not send.	Make sure that the original is loaded in the DADF or on the scanner glass. Check the recipient’s fax machine (if it has a problem).
The incoming fax has blank spaces or is of poor-quality.	The fax machine sending you the fax may be faulty. A noisy phone line can cause line errors. Check your machine by making a copy. The toner cartridge may be empty. Replace the toner cartridge.
Some of the words on an incoming fax are stretched.	The fax machine sending the fax had a temporary document jam.
There are lines on the originals you sent.	Check your scan unit for marks and clean it. Cleaning the scan unit.
The machine dials a number, but the connection with the other fax machine fails.	The other fax machine may be turned off, out of paper, or cannot answer incoming calls. Speak with the other machine operator and ask her/him to solve out the problem.
Faxes do not store in memory.	There may not be enough memory space to store the fax. If the display indicating the memory status shows, delete any faxes you no longer need from the memory, and then try to store the fax again.
Blank areas appear at the bottom of each page or on other pages, with a small strip of text at the top	You may have chosen the wrong paper settings in the user option setting. For details about paper settings (see Tray setting).

Common PostScript problems

The following situations are PS language specific and may occur when several printer languages are used.

Problem	Possible cause	Solution
PostScript file cannot be printed.	The PostScript driver may not be installed correctly.	Install the PostScript driver. Print a configuration page and verify that the PS version is available for printing. If the problem persists, contact a service representative.
“Limit Check Error” message appears.	The print job was too complex.	You might need to reduce the complexity of the page or install more memory.
A PostScript error page prints.	The print job may not be PostScript.	Make sure that the print job is a PostScript job. Check to see whether the software application expected a setup or PostScript header file to be sent to the machine.
The optional dual cassette feeder (tray 3, tray 4) is not selected in the driver.	The printer driver has not been configured to recognize the optional dual cassette feeder (tray 3, tray 4).	Open the PostScript driver properties, select the Device Options tab, and set the tray option of the Tray Options section.
When printing a document in MAC with Acrobat Reader 6.0 or higher, colors print incorrectly.	The resolution setting in the printer driver may not be matched with the one in Acrobat Reader.	Make sure that the resolution setting in your printer driver matches the one in Acrobat Reader.

Common Windows problems

Condition	Suggested solutions
“File in Use” message appears during installation.	Exit all software applications. Remove all software from the printer’s startup group, then restart Windows. Reinstall the printer driver.
“General Protection Fault”, “Exception OE”, “Spool 32”, or “Illegal Operation” messages appear.	Close all other applications, reboot Windows and try printing again.
“Fail To Print”, “A printer timeout error occurred” messages appear.	These messages may appear during printing. Just keep waiting until the machine finishes printing. If the message appears in standby mode or after printing has been completed, check the connection and/or whether an error has occurred.


	Refer to Microsoft Windows 2000/XP/2003/Vista User’s Guide that came with your computer for further information on Windows error messages.

Common Linux problems

condition	Suggested solutions
The machine does not print.	Check if the printer driver is installed in your system. Open Unified Driver Configurator and switch to the Printers tab in Printers configuration window to look at the list of available machines. Make sure that your machine is displayed on the list. If not, open Add new printer wizard to set up your device. Check if the machine is started. Open Printers configuration and select your machine on the printers list. Look at the description in the Selected printer pane. If its status contains Stopped string, press the Start button. After that normal operation of the machine should be restored. The “stopped” status might be activated when some problems in printing occurred. For instance, this could be an attempt to print a document when the port is claimed by a scanning application. Ensure the port is not busy. Since functional components of machine (printer and scanner) share the same I/O interface (port), the situation of simultaneous access of different user applications to the same port is possible. To avoid possible conflicts, only one of them at a time is allowed to gain control over the device. The other user will encounter “device busy” response. You should open ports configuration and select the port assigned to your machine. In the Selected port pane you can see if the port is occupied by some other application. If this is the case, you should either wait for completion of the current job or press the Release port button, if you are sure that the present application is not functioning properly. Check if your application has special print option such as “-oraw”. If “-oraw” is specified in the command line parameter, then remove it to print properly. For Gimp front-end, select “print” -> “Setup printer” and edit command line parameter in the command item. The CUPS (Common Unix Printing System) version distributed with SuSE Linux 9.2 (cups-1.1.21) has a problem with ipp (Internet Printing Protocol) printing.Use the socket printing instead of ipp or install a later version of CUPS (cups-1.1.22 or higher).
The machine does not print whole pages, and output is printed on half the page.	It is a known problem that occurs when a color machine is used on version 8.51 or earlier of Ghostscript, 64-bit Linux OS, and has been reported to bugs.ghostscript.com as Ghostscript Bug 688252.The problem is solved in AFPL Ghostscript v. 8.52 or above. Download the latest version of AFPL Ghostscript from http://sourceforge.net/projects/ghostscript/ and install it to solve this problem.
I cannot scan via Gimp Front-end.	Check if Gimp Front-end has Xsane: Device dialog on the Acquire menu. If not, you should install Xsane plug-in for Gimp on the your computer. You can find Xsane plug-in package for Gimp on Linux distribution CD or Gimp home page. For the detailed information, refer to the Help for Linux distribution CD or Gimp Front-end application. If you wish to use another kind of scan application, refer to application’s Help.
I encounter the “Cannot open port device file” error when printing a document.	Avoid changing print job parameters (via LPR GUI, for example) while a print job is in progress. Known versions of CUPS server break the print job whenever print options are changed and then try to restart the job from the beginning. Since Unified Linux Driver locks the port while printing, the abrupt termination of the driver keeps the port locked and unavailable for subsequent print jobs. If this situation occurs, try to release the port by selecting Release port in Port configuration window.
The machine does not appear on the scanners list.	Ensure your machine is attached to your computer, connected properly via the USB port, and is turned on. Ensure the scanner driver for your machine is installed in your system. Open Unified Linux Driver configurator, switch to Scanners configuration, then press Drivers. Make sure that driver with a name corresponding to your machine's name is listed in the window. Ensure the port is not busy. Since functional components of machine (printer and scanner) share the same I/O interface (port), the situation of simultaneous access of different user applications to the same port is possible. To avoid possible conflicts, only one of them at a time is allowed to gain control over the device. The other user will encounter “device busy” response. This usually happens when starting a scan procedure. An appropriate message box appears. To identify the source of the problem, open the Ports configuration and select the port assigned to your scanner, port's symbol /dev/mfp0 corresponds to LP:0 designation displayed in the scanners’ options, /dev/mfp1 relates to LP:1, and so on. USB ports start at /dev/mfp4, so scanner on USB:0 relates to /dev/mfp4 respectively and so forth sequentially. In the Selected port pane, you can see if the port is occupied by another application. If this is the case, you should either wait for completion of the current job or press the Release port button, if you are sure that the present port application is not functioning properly.
The machine does not scan.	Ensure a document is loaded into the machine, ensure your machine is connected to the computer. If there is an I/O error while scanning.


	Refer to the Linux User’s Guide that came with your computer for further information on Linux error messages.

Common MAC problems

condition


	Refer to MAC User’s Guide that came with your computer for further information on MAC error messages.